SureStay by Best Western Smithers | Hotel in Smithers
Hotel
6.8
(566 Reviews) |
1 Bathroom
Available rates:
Hotel in Smithers
Hotel with free breakfast, 5-minute walk to Bulkley Valley Museum A restaurant, a 24-hour front desk, and free breakfast are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. SureStay by Best Western Smithers offers 61 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.
Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.
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Amenities
Air Conditioner
Parking
Designated Smoking Area
Bedding/Linens
Wellness Facilities
Restaurant
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Policies
Check-in
Check-in time starts at 3 pm late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 11 am
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Pet fee: cad 20 per pet (varies based on length of stay) service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total pets pets allowed for an extra charge of cad 20 per pet (varies based on length of stay) pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property reserves the right to pre-authorize the guest's credit card prior to arrival.
Reviews
Loretta
Oct 20, 2025 02:34:24 AM
Review Score:
4
Summary: Hotel was not finished. Holes in walls, evidence of bed bugs, no hot water in first room, construction dirt everywhere. The staff tried really hard to improve my stay but a lot of work needs to happen before this hotel should be open
See All Reviews
Reviews
Loretta
Oct 20, 2025 02:34:24 AM
Review Score:
4
Summary: Hotel was not finished. Holes in walls, evidence of bed bugs, no hot water in first room, construction dirt everywhere. The staff tried really hard to improve my stay but a lot of work needs to happen before this hotel should be open
David
Sep 27, 2025 05:45:13 AM
Review Score:
4
Summary: Fine
Sonya
Sep 18, 2025 12:26:52 PM
Review Score:
4
Summary: Check in took longer than an hour. Lobby and hallways a mess with renovations and no cleaning done. Same mess at heck in was there at checkout and more. Room was open when entering after check in. Painters tape everywhere. Someone’s lunch was left in the room. Credit card machine did not work. Needed a walker accessible room but the hall was littered with dry clothes, painting supplies and other renovation material. Very noisy from renovations ongoing at all hours. Very disappointing stay. 5 nights of very restless sleep and days filled with worry if my room would be entered due to doors being left open for renovations. Garbage strewn outside front door and never picked up. Worst hotel experience ever.
Dereck
Sep 13, 2025 09:38:02 PM
Review Score:
6
Summary: Poorly done and incomplete renovations, now breakfast.
Terry
Aug 30, 2025 05:02:29 AM
Review Score:
4
Summary: The toilet paper holder fell off when touched. The towel bar fell off when touched. The coffee maker was missing parts so could not be used to make coffee. The TV did not work as not connected to anything. The continental breakfast had hard boiled eggs at room temperature, not on ice as they should be kept. They people we were traveling with had no pillows in there room. No TV at all in the room. A light hanging by wires. Yes the hotel was under renovation but they should not have been accepting guest as they were clearly not ready to properly have people staying there
Ashley
Aug 27, 2025 09:25:13 PM
Review Score:
4
Summary: The hotel was under renovation and we were not informed at any point after booking. When i checked into my room furniture was missing, the walls were half painted, and there were no covers on the oultets. I had no phone, no bedside table, no lamps, no garbage can or recycling. When i asked them to fix the issue i was met with pushback and lack of willingness to help. Through our entire stay the place was naoisy with renovation noise and the halleays were crowded with reno supplies and difficult to walk down.
Irene
Aug 21, 2025 06:06:32 PM
Review Score:
6
Summary: They are in the process of renovating but the room we got was not as advertised. I had booked a room with 2 Queen beds and got a room with double beds. No headboard on the beds and walls were stained. The bedding was clean, bathroom sink and toilet were new. Breakfast room was not attended to very often, tables weren’t wiped and little or nothing was restocked. Was hard to even find as they have no signs.
Phillip
Aug 16, 2025 03:33:58 AM
Review Score:
4
Summary: I understand a hotel going through renovations. However, this hotel needs to shut down while they do that. The rooms really should have been uninhabitable. The saving grace was the bed was comfortable. Had to have maintenance, and chisel out my door frame, so the door would actually close and be secured. Not a great experience at all.
Corey
Aug 4, 2025 10:10:00 PM
Review Score:
6
Summary: Stayed their twice in
Emily
Aug 3, 2025 12:34:44 PM
Review Score:
6
Summary: It was difficult to find Capri as there were no signs. We went door to door to hotels to find it. The room was fine - under construction, but three beds which was nice. Breakfast was frustrating - coffee machine rebooting....pancake machine not working.